TYPE:ServiceMODEL:AtlasYEAR:2024
The above question would not allow me to give a 5 star response
Average Score (363 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2018
The lady that helped me I think her name is Cheyene was very helpful and courteous and very professional
TYPE:ServiceMODEL:Golf AlltrackYEAR:2019
Heritage did such a great job replacing my leaky sun roof gasket and all the associated interior damage. Dealer staff was so helpful getting me a loaner and explaining the situation.
TYPE:ServiceMODEL:JettaYEAR:2024
The people were friendly and everything was completed to my satisfaction
TYPE:ServiceMODEL:JettaYEAR:2020
Cheyenne was great - 5 stars. I wish I could have gotten an earlier appointment and the fridge was out of bottle water, so - 4 stars overall.
TYPE:ServiceMODEL:JettaYEAR:2024
The service rep who assisted me - Cheyenne Arthur - was so helpful and she communicated with me through the entire process. Her help took the anxiety out of getting the car serviced. Experiences like this is what will keep a customer like me coming back. Feeling like we are taken care of and our questions and concerns are addressed. I also like the texting feature because it makes communication so easy. And I like the text link with the video of the car and description of service. It was just a great experience and it was made easy because of the good customer service and the integration of the communicative technology.
TYPE:ServiceMODEL:TiguanYEAR:2023
great service
TYPE:ServiceMODEL:TiguanYEAR:2023
From the day I called and made my appointment for my oil change everyone was super nice!! It was a Great first time experience!
TYPE:ServiceMODEL:AtlasYEAR:2024
Unfortunately, my recent service experience at Heritage VW Parkville was not good. I have been a customer of Heritage Parkville since 2008, starting with Dodge, Jeep, Ram and then became a VW customer around 2019. I have had mostly great experiences so I won't let this last experience turn me off of Heritage Parkville by any means but I want to share my thoughts. I made an appointment about 2 weeks before and was able to set it up for a day when I was off from work (6/19/25). My appointment was for 9:30 am and I checked in around 9 am. I was scheduled to get 2 recalls taken care of and my remote start feature looked into because I was having intermittent issues. I checked in with service rep Cheyenne Arthur and was told one of the recalls was taken care of during my last oil change and the 2 other items would take a couple of hours. Like I have done in the past when getting a service other than an oil change, I asked about the shuttle to take me home. It was going to take at least 45 minutes so I decided to take a ride share. Cheyenne told me she would call me around 11 am. I didn't hear anything by 12 pm and called and responded to the initial text message but no response. I had another appointment at 1 pm so I decided to go back to the dealership thinking my vehicle would be ready. I arrived and Cheyenne was at lunch. Another rep said he didn't see anything in the system, which was confusing so I waited. After waiting a while, I went back to another service rep and begged to get an update. He was nice and understanding and finally found out my vehicle had not been looked at yet. I was told since I left, I was considered a drop off and all those who waited were seen first. In all these years, Heritage Parkville has always honored my appointment time whether I stayed or left. I believe this b/c, even when leaving, my vehicle was ready when they told me it would be. I asked to speak to the service manager. He explained the same so I asked for a loaner. He said they were all assigned. I accepted and asked if I could get a bag from the vehicle. It took a considerable amount of time for this. The service manager finally said they couldn't find the key to my vehicle. After more time, they found the key. The mechanic may have had it with him when he went to lunch. The service manager then said he would give me a loaner. By this time, I missed my 1 pm appointment. I was told I would receive a call around 4 pm with a status update. I never received a call/text. I rushed back to Heritage before they closed at 7 arriving around 6:55 pm thinking I could get my vehicle. The service team was closing the gate and I was told Cheyenne left for today. I understand the vehicle not being done/ready, but I haven't experienced Heritage not calling and giving updates so this was disappointing. I went home and expected to get a call the next morning, but did not. I knew something was being done to the vehicle because the VW app told when the doors were opened/unlocked. I finally recieved a call around 11 am or 12 noon saying the vehicle was ready and there was an error message causing the intermittent remote start issues, which was cleared. I picked up my vehicle that evening. Cheyenne apologized but was very nonchalant. I actually experienced the same remote start issues with the loaner Atlas and expressed they may want to check and see if the same error existed Cheyenne didn't seem to care. Cheyenne seems nice and easy going but could have communicated better. I have worked with great service advisors over the years so I guess my expectations are high. Lastly, the remote start feature still doesn't seem to work 100% using the key fob or app. I googled it and apparently that is a major issue with the 2024 Atlas models. Is there a permanent fix?