TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Great service !
Average Score (384 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2021
TYPE:ServiceMODEL:Golf GTIYEAR:2018
The service rep, Ellery, was great through the process and kept me well informed.
TYPE:SalesMODEL:JettaYEAR:2025
The sales team and the finance team on the day of purchase were unorganized and created a delay in signing the paperwork. They also had me sign The wrong paperwork, which then made me have to take time out of my workday to correct the paperwork. The car also had a malfunctioning transmission.
TYPE:SalesMODEL:TiguanYEAR:2025
Dominic was great and very helpful! He made the experience easy, I recommend anyone looking for a car to go see him!
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:Golf GTIYEAR:2021
It was great service all around
TYPE:ServiceMODEL:TiguanYEAR:2023
work was timely & well done.
TYPE:ServiceMODEL:TaosYEAR:2023
I want to say that Heritage Volkswagen did a wonderful job and I also need to tell you that I'm not certain if this is on Heritage Volkswagen or if this is on Volkswagen as a company in general but our radio/infotainment system in our Taos 2023 SEL has been"glitchy "for at least 10 months now. We have only owned the vehicle for just over 13 months at the most. My wife received a message through the Volkswagen app prior to this service appointment that there was an"over the air update for the radio system", however when we went to get into the vehicle the next time the update did not work or should I say the update did not happen . So then the message that we got through the app was "the over the air update did not work and you will now need to take it to a dealership for the update". However, Heritage Volkswagen tells me that they couldn't do the update either. I'm pretty disappointed because almost once per week we have to manually hard reset the dashboard entertainment system and that sucks.
TYPE:SalesMODEL:TiguanYEAR:2025
I had a great experience! Everyone was super helpful in helping me stay within my budget while still finding a car that I was comfortable with. Keon jumped right into gear with helping over the phone and getting me in the same day to test drive my options and move the process along. Then Robin continued providing the best service from test driving to setting up the pink ambiance before driving off. Overall, everyone was so helpful and patient.