Average Score (363 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

363 Ratings

4.7 Average

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  • Eric C.07-11-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

  • Samuel W.07-11-2025

    TYPE:ServiceMODEL:PassatYEAR:2021

  • Serena S.07-10-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Attention and professional staff

  • Antonette M.07-08-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    I like the service.

  • Elsie P.07-07-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Being able to get an appointment in one day

  • Lawrence G.07-06-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    I dealt with Will Stewart, and I can't say enough good things about him. He was professional in every way, answered all my questions and helped me make a decision I was satisfied with. I was overwhelmed with the new technology, but he assured me that if I had any questions at a later date he would, he would help me. One of the manages was also very cordial.

  • George K.07-06-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Maia Abdul Samad was the person assigned to me. She answered every question or knew where to find the answer. Friendly and real. She wasn’t “selling”, just talked about the car and I felt she was honest. Charles Wicks was the same. He showed patience and was accommodating to my needs. Loan officer did a great job explaining all options. Good overall experience.

  • Sheree H.07-03-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

    Customer service was excellent

  • Tuwan G.07-02-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    My visit was perfect

  • Melissa C.06-30-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2022

    They provided a loaner and were very communicative