The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Danielle G.07-22-2025
TYPE:ServiceMODEL:TaosYEAR:2023
Getting someone initially on the phone was tough for the services department, so I stopped in to make my appointment. They were pretty booked up but once I was in for my appointment everything was great! Everyone was extremely friendly and I had a great experience! Robin in the services department set me up with text communication and this helped make everything extra easy. They responded quickly to my questions and assisted me with everything. Very pleased with everything!
Meghan M.07-21-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
Robin was super friendly and kept me updated throughout my time at the dealership! She greeted me immediately, checked me in and even came out to the lobby to make sure that I found a quiet place to work later in the day. I was also quoted a little longer of a wait time than expected due to a technicians being out BUT to my surprise, my car was ready in less than two hours. Very pleased with the service.
Victoria H.07-20-2025
TYPE:ServiceMODEL:Golf GTIYEAR:2022
They never called me to pick up the car AND let two of my voice messages plus one text msg go unanswered before I got a hold of someone who told me the car had been ready already the day before. Plus one of the concerns did not get resolved. I had asked to contact the warranty provider but I assume instead of replacing the piece and charging $500 they decided to fasten the trim. Moreover, I was promised that once the front and left parking sensors had been replaced, the travel assist would stop acting up. It hasn't. It still pops up regularly as "unavailable", goes on and off, and is overall very annoying.
William W.07-18-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Staff was very polite and helpful.
Ethan O.07-15-2025
TYPE:ServiceMODEL:Jetta GLIYEAR:2022
The team gets it done
Steven G.07-15-2025
TYPE:ServiceMODEL:Golf GTIYEAR:2024
Best and only VW service center I go to and have been going to for the past 20 years
David L.07-14-2025
TYPE:ServiceMODEL:JettaYEAR:2025
The entire experience was handled well. When I thought I left my planner in the car, Cheyenne was kind enough to look for it. The problem was fixed quickly, and I was given a good explanation if what happened.
