TYPE:ServiceMODEL:TiguanYEAR:2024
Average Score (363 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2024
I took my car to Sams Club in Timonium because the dashboard flashed low air in the front left tire. They looked at it and advised me to take to the dealer because the dealer has better equipment to detect what is wrong if anything is. Also the dealer has better machinery to fix what may be wrong. I drove to your dealership. I was and still I am SHOCKED by your FASULTY diagnosis of the problem. You recommended I buy a new tire for $327 and some change. Fortunately I left and went to Firestone on York Rd in Lutherville. They took the tire off. Did whatever they did. And 20 minutes later, they said "the tire is good and does not need to be replaced" I have been driving since. I waited to respond because I wanted to make sure I drive some more miles without any problems. My question to you why do you treat LOYAL customers this way? Why do you treat anybody this way????? We bought 2 cars from you about 6 years ago; and we were going to buy an Atlas from you next month. Also when I had a major accident 4 months ago, I brought the car to your dealership for repairs. It cost about $15,000. I guess loyalty means very little. I wish you Happy Holidays.
TYPE:ServiceMODEL:TiguanYEAR:2022
Marlo is a wonderful staff person. The remainder of the experience was awful. The service manager working on my case never acknowledged me despite the fact I was standing outside his office. The mechanic advised Marlo that should trade in my 3 year old car because a part was on back order.
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:TiguanYEAR:2022
My service advisor was so helpful and courteous. He was far superior to anyone else that I have worked with at this dealership. It was refreshing!
TYPE:ServiceMODEL:AtlasYEAR:2018
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TYPE:ServiceMODEL:TaosYEAR:2022
TYPE:ServiceMODEL:TaosYEAR:2023
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:Golf GTIYEAR:2018
The videos of the mechanic actually showing the areas of the vehicle, and explaining as he went along were tremendous!