TYPE:ServiceMODEL:TiguanYEAR:2024
Average Score (363 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2021
I’m coming from the Catonsville location very disappointed. And I saw some negative ratings on the Parkville location and was quite weary. However, I must say that my personal experience was very very pleasant at the Parkville location. I was greeted as soon as I entered, I was asked if I needed directions to the service department. When I reached the service department I was warmly greeted by Cheyenne. She checked me in, told me fresh coffee was available, she quoted me a time range of no more than an hour and a half. I sat in the waiting area. It was nice and warm, I could smell the fresh coffee and my car was ready in about an hour and like 10 minutes. That was the quickest oil change I ever received from a dealership. Everything was so pleasant and seamless. I left my laptop and everything cause I was so distracted by my happiness. No lie. Then Cheyenne called me and told me she had it. It was intact As I left it. Which is crazy because at the Catonsville location the mechanics stole my windshield snow cleaner thingy from my car when they serviced it and I didn’t realize it till it snowed. And I just bought the thing so I was very upset. But yes, for ME…. A person who works in SERVICE and pays great attention to how I’m handled especially when I’m spending my money… IT’S THE HERITAGE PARKVILLE LOCATION FOR ME. I’m not going to say they are going to be perfect for every one but I’m telling you MY EXPERIENCE and as I said I was so distracted by Miss Cheyenne telling me my car was ready so quick made me leave my work laptop! She walked me to my car in the cold and opened my door for me and everything… WITH A SMILE. I was there for an oil change. MISS CHEYENNE FOR THE WIN
TYPE:ServiceMODEL:JettaYEAR:2021
Service is always friendly and efficient.
TYPE:ServiceMODEL:Golf GTIYEAR:2023
Cheyenne did a fabulous job and is a very carrying service manager
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:TaosYEAR:2024
We bought a lot of extra coverage when purchasing the car from this dealership. They were going to charge my daughter (even after she told them this) for additional services. I had to call in and set the record straight. It didn’t feel good. You guys should have this documentation.
TYPE:ServiceMODEL:JettaYEAR:2018
Even in terrible weather we were checked in on time and presented with a solution within a couple of hours. The communication from our service rep was top notch
TYPE:ServiceMODEL:AtlasYEAR:2021
Ellery provided exceptional assistance when I had my car serviced, going above and beyond to ensure I could return to the shop and collect my vehicle on the same day, despite the shuttle hours having ended upon completion of the service, and I truly appreciate this consideration, thank you for your service Ellery
TYPE:SalesMODEL:TaosYEAR:2024
Treated well Friendly Followed through
TYPE:SalesMODEL:TaosYEAR:2024
This is the sixth car we have bought from Melissa and my wife and I always enjoy working with her.