Average Score (363 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

363 Ratings

4.7 Average

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  • Meagan D.05-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Everyone was so kind and helpful!!!

  • Thomas S.05-10-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

  • Brian B.05-08-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Cheyenne was easy to deal with and made me feel like an important customer. She was responsive to questions and knowledgeable.

  • Tatia K.05-07-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Friendly customer service

  • Russel B.05-06-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2024

    My salesman William and the Manager Charles were great. I am experiencing some issues with vehicle which seem to be well noted by others. Screen static.

  • Antony R.05-05-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    My advisor the professional, she told me when my truck would be ready and it was ready on time. The price she quoted me was accurate. Truck was in good condition when i received it. I left Catonsville Heritage because of the bad service and not go further for service but its important and worth it. I will return again for any issues i run into.

  • James C.05-05-2025

    TYPE:SalesMODEL:JettaYEAR:2025

  • Puertorico M.05-04-2025

    TYPE:SalesMODEL:Jetta GLIYEAR:2025

    We continue to go back to Heritage because of how excellent the staff is. We are taking care of each and every time and always satisfied with our lease or purchase.

  • Alison D.05-04-2025

    TYPE:ServiceMODEL:AtlasYEAR:2020

  • John M.05-01-2025

    TYPE:ServiceMODEL:PassatYEAR:2022