TYPE:ServiceMODEL:Golf GTIYEAR:2022
in and out -- though on a warranty issue that was completed before. you all need to work on your parts. my 4th GTI and this travel assist issue has been a thorn in my side. no issues with the other 3!
Average Score (363 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2020
Efficient professional service Knowledgeable staff
TYPE:SalesMODEL:TiguanYEAR:2024
My sales person Tom Robinson maid buying my new car so easy I didn’t feel like I was under any pressure whatsoever. He also explained everything.
TYPE:ServiceMODEL:JettaYEAR:2020
I always have a good experience. This time was no different with the exception that I had to wait for my car longer. However, they explained everything to me and ensured I had complete understanding of what going on. They made accommodations as well which I will always be thankful for.
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:SalesMODEL:TaosYEAR:2025
First, I want to say I’esha was wonderful. She gets five stars. It was the rest of the experience that put me off. And honestly, if I had more free time at my disposal, I probably would have left. Here’s why. It was odd that the first set of numbers and payment plans given to me were at a 6.24% interest rate - but I had to ask what the interest rate was, because it wasn’t even listed on the sheet. Every time I received a new rate sheet, this crucial information was missing. How is a buyer supposed to make an informed decision with this lack of transparency? Or perhaps that was the intention. Additionally, there was no written information about the warranty plans to compare. As someone who struggles with aural processing, it was difficult to understand the differences. I asked several times for written material and got none. Instead, I got told the price was being adjusted - but still nothing visual to review. It also felt like pressure and an upsell which I didn’t appreciate. I was also there for much longer than I would have liked (about five hours total) because of issues with the bank. Had there been a request to lift all credit freezes simultaneously to expedite the process, I would have been happy to do that. Finally, the detailing work was incomplete. There were still blue plastic covers in several places when I got home and my husband found a razor blade in the passenger door. If our toddler got her hands on that, it could have been a very different story. Across the board, it felt like there was a poor attention to detail, a lack of transparency, and a lack of care for the buyer experience.
TYPE:SalesMODEL:AtlasYEAR:2025
Maia was fantastic and worked with us for a few weeks to get us where we needed to be
TYPE:ServiceMODEL:JettaYEAR:2021
Satisfaction and professionalism
TYPE:SalesMODEL:JettaYEAR:2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Excellent service and great people to work with