The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
Charles Wicks. That’s the reason. Best manager I have dealt with and I have purchased more than 30 vehicles in the last 40 years. His professionalism and continued to follow up our second to none. Thank you, Charles and Heritage Volkswagen Parkville.
TYPE:ServiceMODEL:TaosYEAR:2023
Damaged a tire sidewall which left it unusable. With pressure sensor inside the rim, wanted to match what was on the car exactly and make sure everything was re-installed properly. Took two days to get the correct tire and get it installed, but once delivered, it was right the first time.
TYPE:ServiceMODEL:TiguanYEAR:2021
TYPE:ServiceMODEL:TaosYEAR:2023
Fast, efficient, and polite service.
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2021
Excellent service
TYPE:ServiceMODEL:Golf RYEAR:2023
TYPE:ServiceMODEL:AtlasYEAR:2021
You did what you said you would on time and on budget.
TYPE:ServiceMODEL:TaosYEAR:2022
Everything was great. Cheyenne was great helping with pick up. Robin was great with drop off. Pete was amazing with setting the appointment. The tech Johnny left my car clean. Everything was great.
TYPE:ServiceMODEL:Golf GTIYEAR:2022
The diagnostic machine was “down” which was the reason for my visit. Had I been told it was I wouldn’t have had my car brought in. The tech uninstalled my gear shift knob and made no effort to reinstall it, now forcing me to pay out of pocket. Additionally I included in my reason for visit was a noise at the rear. This was not inspected, and the tech claims he didn’t know that’s why I brought the car in. After my insistence he took a look at it(which he said he was going to charge me for) and still found nothing. Every other person who has heard the car running can hear the noise. I was also charged for an oil change I did not request or approve. I come to you because my car is under warranty. I ended up having to pay out of pocket and will have to pay even more to have my shift knob reinstalled. You owe me about $400 between that and the oil change I didn’t ask for.
